The ground rules for good care.

1. Acceptance and related policies

These Terms of Service (“Terms”) are a binding agreement between you and the provider identified for Voffi in the applicable app distribution listing (“Voffi,” “we,” “us,” or “our”). They govern the Voffi mobile app, public website, caregiver web experience, and related services (the “Services”).

By creating an account, accepting an invitation, claiming a caregiver pass, purchasing a subscription, or otherwise using the Services, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Services. Additional purchase terms shown by Apple or in the app apply to a transaction.

2. Eligibility

You must be at least 13 years old and meet any higher digital-consent age that applies where you live. If you have not reached the age of legal majority, a parent or guardian must authorize your use and accept responsibility for it. You must have legal capacity to enter this agreement and may not use Voffi if prohibited by applicable law.

Voffi is designed for ordinary companion-animal care. It is not intended for clinical, regulated veterinary-practice, emergency-response, livestock-production, or other high-risk use unless we expressly agree in writing.

3. Accounts, households, and authority

Provide accurate information, use a supported sign-in method, keep credentials confidential, and promptly tell us about suspected unauthorized access. You are responsible for activity through your account except where the law provides otherwise.

Households are collaborative spaces. A household owner can invite or remove members, assign roles, manage pets, enable sharing, and control certain settings. Members may see or change household content according to their role. Before entering information about a family member, caregiver, veterinarian, emergency contact, or other person, you must have an appropriate reason and authority to do so.

Do not invite a person or add their contact details without permission. If you leave or are removed from a household, you may lose access immediately. Data you contributed to a shared household may remain with that household, be attributed differently, or be deleted depending on ownership, safety, record integrity, applicable law, and available product controls.

4. Caregiver access and invite-code safety

A household owner may create time-limited caregiver access for selected pets and permitted information. Depending on configuration, that information can include tasks, instructions, medication details, recent care activity, active walks, and separately enabled home-entry, veterinary, or emergency information.

Caregiver codes and claim links are bearer secrets. The person who possesses a valid code may be able to claim the pass. Share a code only with the intended caregiver, never post it publicly, and revoke and replace it if exposed. Caregivers must not share their access, use it after the care assignment ends, or view, copy, or use information beyond the assignment.

The caregiver web experience may keep an essential browser authentication session. On a shared or public device, close the browser and clear site data when finished. The household owner is responsible for revoking a pass when access is no longer appropriate.

5. Your content and permissions to operate the Services

“User Content” includes pet profiles, photos, care records, routes, notes, documents, messages, instructions, and other material you or an invited person submits. As between you and Voffi, you retain ownership of your User Content.

You grant Voffi a worldwide, non-exclusive, royalty-free license to host, store, reproduce, format, transmit, display, back up, and otherwise process User Content only as reasonably needed to provide, secure, improve, and support the Services; comply with your sharing choices; and meet legal obligations. This license ends when the content is deleted from active systems, except for lawful retention, backups, de-identified information, and content that legitimately remains in a shared household.

You represent that you have the rights and permissions needed for User Content and that it does not violate law, privacy, confidentiality, intellectual property, or another person’s rights. Do not upload content you are not authorized to disclose.

6. Acceptable use

You may not:

• use the Services for unlawful, fraudulent, abusive, threatening, discriminatory, or harmful activity;
• stalk, track, monitor, or expose a person or location without permission;
• share caregiver codes, live-location access, private documents, or personal information with unauthorized people;
• submit malicious code, disrupt the Services, evade limits, probe security, scrape non-public data, or access another account without permission;
• reverse engineer or copy the Services except where applicable law expressly permits it;
• misrepresent identity, household authority, professional qualifications, or pet-care activity;
• use reminders, medication logs, maps, or live sharing as the sole safety mechanism for a person or animal; or
• infringe intellectual-property, privacy, publicity, or other rights.

We may investigate suspected misuse and restrict features, revoke access, remove content, suspend accounts, or report conduct when reasonably necessary and permitted by law.

7. Pet care, medication, reminders, and emergencies

Voffi is an organization tool, not veterinary care. The Services do not diagnose, treat, prescribe, calculate a safe dose, guarantee health outcomes, or replace a veterinarian. Any trend, template, reminder, insight, or user-entered record is informational and may be incomplete or wrong.

You are responsible for checking medication identity, dose, timing, interactions, instructions, and completion with a qualified professional. A completed marker does not prove a dose was correct or administered. Notifications can be late, suppressed, duplicated, or missed because of settings, connectivity, power state, platform behavior, service failure, or human error. Maintain an independent safety-critical reminder process.

Voffi is not an emergency service and does not monitor your pet. For an urgent health or safety concern, contact a veterinarian, poison-control service, or local emergency provider immediately.

8. Walks, maps, live location, and route privacy

GPS, altitude, speed, distance, pace, maps, route matching, elevation, and live location are estimates. Buildings, terrain, weather, device hardware, permissions, power saving, background limits, network loss, map data, and other conditions can create gaps, delay, or error.

Do not rely on Voffi to locate a person or pet, navigate hazardous terrain, supervise an animal, or summon help. Stay aware of surroundings and obey laws, property restrictions, leash rules, and safety guidance.

Live sharing starts only when enabled but may continue while a session is active. Confirm the intended viewers and end sharing when finished. Route privacy can conceal supported portions of a shared route, but it does not guarantee that a place cannot be inferred from other information or that the canonical household route was never stored.

9. Free tier, subscriptions, advertising, and purchases

Voffi may offer a free tier, advertising, trials, and paid features. Current prices, billing period, limits, eligibility, and trial or renewal terms are displayed before purchase and may vary by region. Features may change prospectively, but we will not knowingly remove mandatory rights associated with a completed purchase.

App Store subscriptions generally renew automatically unless canceled through your Apple account before renewal. Apple processes billing, cancellations, and refunds under its terms. Deleting Voffi or your Voffi account does not by itself cancel an Apple subscription. Use Apple’s subscription settings to cancel and Apple’s purchase-support process to request a refund.

If a subscription expires or is canceled, premium actions or capacity may be limited. Existing Voffi care data is not deleted merely because a plan ends, although access and retention remain subject to these Terms and the Privacy Policy.

10. Third-party services

The Services rely on or link to third parties such as Apple, Google Firebase, Google Sign-In, Google Mobile Ads, RevenueCat, Mapbox, Unsplash, and email-delivery providers. Their availability, content, map data, billing, authentication, ads, and privacy practices are controlled by them. External terms may apply.

We are responsible for addressing claims about Voffi to the extent required by law, but we do not control third-party services and are not responsible for their independent acts, outages, or content. A link is not an endorsement.

11. Service changes and availability

We may add, change, limit, or discontinue features; perform maintenance; introduce or remove plan limits; and update compatibility. We aim to preserve user data and provide notice when reasonably practical, but the Services may be unavailable, delayed, incomplete, or changed without advance notice in urgent security, legal, or operational situations.

Some features may be described as beta, preview, experimental, or coming soon. They may be incomplete, change materially, or never launch. “Coming soon” is not a promise of a specific release date.

12. Suspension, termination, and deletion

You may stop using Voffi at any time. You may request account and associated-data deletion through the process described at Delete your account. Submit a complete-data request before using an in-app identity-deletion control so we can identify the account.

We may suspend or terminate access if we reasonably believe you violated these Terms; created security, legal, or animal-welfare risk; failed to pay; abused the Services; or if operation is no longer feasible. Where appropriate and legally required, we will provide notice and an opportunity to appeal.

On termination, the license granted to you ends. Provisions that by nature should survive—including content responsibility, intellectual property, payment obligations, disclaimers, liability limits, dispute terms, and lawful retention—continue to apply.

13. Voffi intellectual property

The Services, software, design, brand, logos, illustrations, templates, and documentation are owned by Voffi or its licensors and protected by law. Subject to these Terms and applicable store rules, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services on supported devices for their intended purpose.

Feedback may be used without restriction or compensation, but we will not treat feedback as permission to identify you publicly.

14. Disclaimers and limitation of liability

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation. We do not warrant that reminders arrive, records are complete, routes are accurate, caregivers act appropriately, or data loss or unauthorized access can never occur.

To the maximum extent permitted by law, Voffi and its providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of data, profits, goodwill, or opportunity; or harm resulting from reliance on reminders, user-entered information, maps, GPS, live location, caregiver conduct, or third-party services.

Where liability cannot lawfully be excluded, our aggregate liability for claims related to the Services will not exceed the greater of the amount you paid Voffi for the Services during the 12 months before the event giving rise to the claim or US$100 (or the local-currency equivalent). This limit does not apply where prohibited, including liability that cannot be limited for fraud, willful misconduct, death, personal injury, or mandatory consumer protections.

15. Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold Voffi harmless from third-party claims, losses, and reasonable costs arising from your unlawful use, User Content, violation of these Terms, violation of another person’s rights, or misuse of household or caregiver authority. This does not apply to the extent a claim was caused by Voffi’s own breach or misconduct.

16. Governing law and disputes

These Terms are governed by applicable law, without depriving you of mandatory consumer protections available where you live. Before filing a claim, please contact support@voffiapp.com and give us a reasonable opportunity to resolve it informally. If informal resolution fails, a court or tribunal with lawful jurisdiction may hear the dispute. Nothing in these Terms requires individual arbitration or waives a right that cannot lawfully be waived.

17. Apple App Store terms

If you obtain Voffi through Apple’s App Store, the app is licensed, not sold. Unless a custom end-user license is presented in App Store Connect, Apple’s Standard Licensed Application End User License Agreement applies to the license and these Terms supplement it for the Services. The agreement is between you and Voffi, not Apple. Apple has no obligation to provide maintenance or support for Voffi, and Apple and its subsidiaries are third-party beneficiaries of the applicable license terms as provided there.

18. Changes and general terms

We may update these Terms. We will post a new effective date and provide additional notice when required. If you do not agree to a material update, stop using the Services and contact us about account closure.

If a provision is unenforceable, it will be limited to the minimum necessary and the remaining Terms continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a reorganization, financing, merger, acquisition, or sale, subject to applicable law. These Terms, the Privacy Policy, applicable store terms, and purchase disclosures are the entire agreement about the Services unless a separate written agreement applies.

19. Contact

Questions about these Terms: support@voffiapp.com
Privacy requests: privacy@voffiapp.com