You can ask Voffi to let go.

1. Request complete deletion

1. Email from your Voffi account address.
   Send a message to privacy@voffiapp.com with the subject “Delete my Voffi account and data.”
2. Tell us the scope.
   State whether you own a household, want an ownership transfer considered, or want the household and its eligible records deleted.
3. Complete verification.
   We may ask you to confirm your email, sign in again, or provide the account identifier shown in Voffi. Never send a password or verification code.
4. Wait for scope confirmation.
   We will explain what can be deleted, what must remain, the effect on other members, and the expected completion time before irreversible processing.

We respond within the period required by applicable law. Where no specific deadline applies, our target is to acknowledge and begin handling a verified request within 30 days. Complex household, safety, legal, or backup questions may require additional time, and we will explain a permitted extension.

2. Why we verify requests

Pet-care accounts can include precise routes, access instructions, health-related records, photos, and documents. Verification helps prevent another person from deleting your account or a shared household. If we cannot verify the request, we may ask for additional limited information or deny it and explain available appeal rights.

Do not include payment card information, caregiver invite codes, full veterinary documents, exact route coordinates, or passwords in the request.

3. Information reviewed for deletion

Subject to verification, shared ownership, technical feasibility, and lawful exceptions, a complete request covers information associated with your Voffi account, which may include:

• account profile, settings, authentication references, and device or push-token records;
• households and pet profiles you solely own;
• calendar items, routines, meals, medication and vaccine records, weights, symptoms, goals, and other care history;
• walks, route data, live-sharing sessions, events, metrics, and saved location-related information;
• photos, uploaded care documents, attachments, and generated previews;
• caregiver passes, invitations, audit or activity records, and sharing grants;
• leaderboard profile and eligible public activity data;
• subscription entitlement mirrors and purchase-state records not required for financial, fraud-prevention, or legal reasons; and
• support records that are not needed to document the request or meet legal obligations.

4. Shared households and records

Deleting one person’s account must not silently destroy records belonging to other members. If you own a household with other members, we may ask whether to transfer ownership, remove your identity while preserving the household, or delete the household when authorized. We will explain the available option before processing.

Care entries you made for a shared pet may remain in de-identified or reassigned form when needed for the other members’ record continuity, safety, legal obligations, or legitimate ownership. Copies exported by another user or stored outside Voffi are not controlled by this deletion process.

5. Information that may remain temporarily or lawfully

Some limited information may remain when reasonably necessary for fraud and abuse prevention, transaction and accounting records, security investigations, legal claims, compliance with law, demonstrating completion of the request, or protecting users and animals. De-identified information that cannot reasonably identify you may also be retained.

Deleted information may persist for a limited time in encrypted backups, device caches, browser storage, or provider recovery systems before rotation. Removing the app does not automatically clear every cloud record, and signing out may not immediately erase local caches. A caregiver using a shared browser should clear Voffi site data after access ends.

6. Cancel any Apple subscription separately

Deleting Voffi data does not cancel an Apple subscription. On iPhone, open Settings, tap your name, tap Subscriptions, choose Voffi, and follow the cancellation options. See Apple’s current subscription instructions. Apple controls billing records and refund eligibility under its own terms.

7. About the in-app Delete Account control

The in-app path is Settings → Account actions → Delete account. You may be asked to authenticate again. In the current service implementation, that control removes the Firebase authentication identity and clears the app’s local signed-in state. It is irreversible for sign-in, but it should not be used as the only step when you want a verified deletion of all eligible cloud data.

Send the support-assisted request first. If you already used the in-app control, email privacy@voffiapp.com and include the former account email and approximate deletion date. We will use available records to determine whether the account can still be verified and located.

8. Other privacy requests

You can use the same privacy address to request access, correction, portability, restriction, an advertising opt-out where applicable, or an appeal of a privacy-request decision. Read the Privacy Policy for the full description of rights and processing.