Let’s get you back to caring.

Check that you are using the same sign-in method and email used to create the account. If Apple or Google sign-in is unavailable, try again after confirming your connection and the provider’s service status. Do not send us your password or verification code.

Keep Voffi open briefly on a stable connection and look for a pending or syncing state. Avoid repeating a care action until you can confirm whether it was saved. If a record remains missing, email the approximate time, pet, and action type—but do not attach private medical documents unless support specifically requests a secure method.

GPS accuracy can change around tall buildings, dense cover, weak satellite visibility, battery-saving settings, or interrupted background access. Check Settings → Voffi → Location and include your device model, iOS version, and approximate walk time in a support request. Do not email raw route coordinates.

Ask the household owner to confirm the pass is active and has not expired or been revoked. Treat invite codes like a password: do not post them publicly or include them in screenshots. The owner can revoke an exposed code and create a new pass.

Apple manages subscriptions purchased in the iOS app. On iPhone, open Settings, tap your name, then Subscriptions, choose Voffi, and follow the cancellation options. See Apple’s current cancellation instructions.

Apple handles eligibility and refunds for App Store purchases. Visit Apple’s refund guidance or reportaproblem.apple.com. Voffi cannot approve an Apple transaction refund directly.

Use our account deletion instructions. Submit the cloud-data request before removing your sign-in credentials in Voffi so we can identify the associated account.