Learn
Features and how-tos
Find answers about supported pets, households, caregivers, planning, walks, health records, plans, and availability.
Browse the FAQVoffi support
Let’s get the household back in sync.
Start with the safe checks below, then email the exact action, approximate time, device, OS version, and error message. A little context is more useful than a screenshot full of private data.
How Voffi can help
Your information
Privacy and account requests
Read what Voffi processes, request access or correction, and follow the current account-and-data deletion steps.
Open privacy helpContact
Tell us what happened
Email support with the feature, device, OS version, app version/build if visible, approximate time, expected result, and actual result.
Email supportSafe first checks
Four things to try before reinstalling.
Reinstalling can remove local or pending state. Try these lower-risk steps first.
- Check the connection.
Live sharing, uploads, account changes, and fresh server data require internet access. - Confirm the household and pet.
A selected profile, member role, or filter can make valid data look missing. - Review permissions.
Open iOS Settings → Voffi to review notifications, location, photos, and background access. - Close and reopen once.
If the issue remains, record the message and approximate time before taking another action.
I cannot sign in
Use the same sign-in method and email originally used for the account. Confirm the connection and provider service status. If a reset or verification email is expected, check spam and allow a few minutes. Never send support your password or one-time code.
My care data has not synced
Keep Voffi open briefly on a stable connection and look for a pending or syncing state. Check the correct pet and household. If the record remains missing, send support the action type and approximate time, but not private notes, precise coordinates, or full documents.
A walk map is incomplete or inaccurate
Confirm that Voffi has location access, then send us your device model, iOS version, approximate walk time, and a short description of what looks wrong. Please do not email private location details.
A caregiver pass is unavailable
Ask the owner to confirm that the pass is active, within its access dates, and assigned to the intended pets and responsibilities. If a code was exposed, the owner should revoke it and create another. Never post a pass code publicly.
How do I cancel or restore a purchase?
Apple manages App Store subscriptions. Use Apple’s subscription settings to cancel, and use Restore Purchases in Voffi when it becomes available for launch. Account deletion does not cancel an Apple subscription.
How do I request an App Store refund?
Apple decides App Store refund eligibility. Use reportaproblem.apple.com or Apple’s current support guidance. Voffi cannot approve an Apple transaction refund.
How do I delete my account and data?
Follow the current deletion steps and email privacy@voffiapp.com from the address used for the account. The authenticated in-app cloud deletion service is not currently deployed and verified, so email is the current complete request path.
Contact support
Include enough to reproduce it.
- What you were doingThe screen, selected pet or household, and action.
- When it happenedYour local date, approximate time, and timezone.
- Your setupDevice model, iOS version, Voffi app version/build if visible, and network type.
- What appearedThe exact error text, with private names, codes, routes, and documents removed.
Launch status
Focused on iPhone first.
No Android release has been announced. Confirmed availability will be published on this site.